Privacy Policy

Introduction

Welcome to Arka AI, a product of Arka Technologies Inc. (doing business as "Arka AI").

Arka Technologies Inc. ("us", "we", or "our") operates https://tryarka.com (hereinafter referred to as the "Service").

This Privacy Policy governs your use of our Service and explains how we collect, use, protect, and disclose information that results from your use of our platform.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Our Terms and Conditions ("Terms") govern all use of our Service and together with the Privacy Policy constitute your agreement with us ("Agreement").

Definitions

Information We Collect

Personal Data

We may collect personal information including:

• Name
• Email address
• Phone number
• Business name and preferences
• Call interaction data (transcripts, audio recordings, call logs)

Usage Data

Usage data may include:

• IP address
• Browser/device type
• Time and date of access
• Pages visited
• Diagnostic data

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.
• Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Voice AI Interaction Data

To provide our core service, we process the following:

• Call Metadata: Timestamps, duration, status
• Call Recordings & Transcripts: Captured and stored if enabled by the customer
• Conversation Logs: Including AI decisions, outcomes, and call summaries

This data helps us:

• Improve AI assistant performance
• Monitor quality and ensure compliance

Assistant & Business Configuration Data

Our customers provide input to configure AI assistants:

• Sales scripts and qualification criteria
• Business type and call preferences
• Prompts, workflows, or sample dialogs

We retain this information to enable and personalize the service.

Phone Numbers

To provide inbound and outbound calling capabilities, we provision and store phone numbers that are assigned to our customers. This includes phone number metadata like the number itself, type (local, toll-free, short code), provider, region, and assignment (which customer or assistant is assigned the number).

How We Use Your Data

We'll use the collected data for:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent, and address technical issues
• To fulfill any other purpose for which you provide it
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us
• To provide you with notices about your account and/or subscription
• To provide you with news, special offers, and general information about other goods, services, and events

Retention of Data

We'll retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We'll retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We'll also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

We retain:

• Call logs, transcripts, and recordings: based on your retention settings or until you request deletion
• Account and business configuration data: based on your retention settings or until you request deletion
• Usage data: for a limited time for analytics/security

Data may be deleted upon request or automatically after a specified retention period.

Data Transfer

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Arka Technologies Inc. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

We may disclose personal information that we collect, or you provide:

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

Business Transaction

If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

Other cases

We may disclose your information also:

• to our subsidiaries and affiliates
• to fulfill the purpose for which you provide it
• for any other purpose disclosed by us when you provide the information
• with your consent in any other cases
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others

Your Rights under GDPR

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at badal@tryarka.com.

In certain circumstances, you have the following data protection rights:

• the right to access, update or to delete the information we have on you
• the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete
• the right to object. You have the right to object to our processing of your Personal Data
• the right of restriction. You have the right to request that we restrict the processing of your personal information
• the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format
• the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Your Rights Under the California Consumer Privacy Act

If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:

What personal information we have about you. If you make this request, we will return to you:

• The categories of personal information we have collected about you.
• The categories of sources from which we collect your personal information.
• The business or commercial purpose for collecting or selling your personal information.
• The categories of third parties with whom we share personal information.
• The specific pieces of personal information we have collected about you.
• A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
• A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.

Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.

To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.

To stop selling your personal information. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a "sale" under California law.

We'll stop making such transfers. If you are a California resident, to opt-out of the sale of your personal information, email badal@tryarka.com with the subject line "Do Not Sell My Personal Information" to submit your request.

Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.

To exercise your California data protection rights described above, please send your request(s) to badal@tryarka.com.

Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020

Security

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Subprocessors

We use third-party subprocessors:

• DigitalOcean (Storage and infrastructure) We use them for data storage and server infra, please review there privacy policy at https://www.digitalocean.com/legal/privacy-policy.
• AWS (Data storage and compute) For more information on privacy policy please visit https://aws.amazon.com/privacy/.
• Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
• GitHub: GitHub is provided by GitHub, Inc. GitHub is a development platform to host and review code, manage projects, and build software. For more information on what data GitHub collects and how the protection of the data is ensured, please visit GitHub Privacy Policy page: https://help.github.com/en/articles/github-privacy-statement.
• Stripe: The payment process we use. Their Privacy Policy can be viewed at: https://stripe.com/us/privacy

Children's Privacy

We're not intended for children under 13. We do not knowingly collect data from children.

Do Not Track

We'll honor Do Not Track signals. Users can configure browser settings to opt out of tracking.

Changes to This Policy

We'll update this Privacy Policy. Changes are effective when posted. Material changes will be communicated via email or notice on the Service.

Contact Us

If you have questions or concerns:

Email: aditya@tryarka.com

Thank you for trusting Arka AI to handle your data responsibly.